Consumer Reports conducts unbiased independent surveys on notebooks and computers has recently published its latest results on which does not favour Microsoft Surface devices. The survey was based on 91,000 people who bought a notebook or tablet between 2014 to 2017, over 25% of Surface devices will have problem within 1-2 years of purchase.
Microsoft first launched its own branded device in 2012 after noticing a lagging PC market that was lacking creativity, Apple had launched the iPad and was killing the PC and notebook business effectively lowering the use of Windows. Redmond released Surface, a powerful tablet that’s potable and capable of heavy tasks as a notebook would be able to handle. Today the hardware division in the software tech company is shipping out millions of unit of Surface range devices and laptops. So when the report was released Microsoft naturally was not happy.
Panos Panay, Corporate Vice President Microsoft Devices called the report disappointing and disagreed with the result, standing firm on the quality and performance of the products.
Respondents reported various problems like touch screen not responding, auto-shut down, and other niggling issues. The findings were across all models of Surface, Surface Pro and Surface Book of different capacities, the repair history on these devices has made Consumer Survey to remove them from the recommendation list all together. A damning blow!