Zoom Communications, Inc has launched ZoomMate and its AI Productivity Suite as part of its push to help users turn workplace conversations into completed work, business workflows and deliverables.
The launches support Zoom’s broader strategy to become a “system of action” for modern work, where meetings, calls and chats are connected directly to follow-up tasks, documents, presentations, customer records and enterprise systems.
ZoomMate is an agentic AI work surface that connects live meeting and collaboration context with business systems such as Salesforce, Jira, Slack, ServiceNow, Workday, Google and Microsoft tools.
The platform allows users to search across Zoom, the web and connected third-party applications, generate work deliverables and automate follow-up actions without switching between multiple platforms.
ZoomMate combines agentic search, workflow orchestration and content completion. It can surface information from enterprise files, customer records, service tickets, project updates, knowledge articles and connected collaboration platforms, while respecting organisational access controls, permissions and governance.
Its orchestration layer can identify next steps from meeting context, initiate follow-up actions, schedule events in Google Calendar or Microsoft Outlook, update records, create tasks, draft customer communications and trigger onboarding or support workflows.
ZoomMate can also turn meetings into finished work, including presentations, documents, spreadsheets, reports and project plans, allowing teams to move faster from discussion to execution.
Meanwhile, the AI Productivity Suite supports the content creation side of this strategy. It includes Zoom Canvas, Zoom Slides, Zoom Sheets and Zoom Paper, all powered by Zoom AI.
Zoom Canvas, formerly Zoom Docs, turns meeting insights into documents, project trackers, wikis and collaborative workspaces. Zoom Slides generates presentations from meeting content or prompts, while Zoom Sheets builds spreadsheets and analysis from meeting data and natural language prompts.
Zoom Paper helps users create and refine documents through AI drafting, editing and formatting assistance.
The suite is designed to help teams produce context-aware outputs based on what was discussed, decided and shared in meetings, calls and chats. Deliverables can remain connected to the source conversation, helping teams understand where the work came from and why decisions were made.
Users can create, edit and collaborate inside Zoom, while exporting content to Microsoft Office, Google Workspace or PDF formats. Zoom Paper, Zoom Slides and Zoom Sheets are also compatible with .docx, .pptx and .xlsx formats respectively.
Zoom said the tools can support knowledge workers, sales teams, product and engineering teams, human resource departments, operations teams, consultants, agencies, financial advisers and small business teams.
ZoomMate is generally available in North America, starting at US$20 per user per month with included AI credits. Availability in other regions, including Asia Pacific, is expected to roll out later this year.
The AI Productivity Suite is included with a ZoomMate subscription and is also available as a standalone offering or add-on for US$10 per user per month, with AI credits included.
ZoomMate is being rolled out gradually and may not be accessible to all users immediately.
