Business As Usual For Foodpanda & Grab; Here’s Their Strategies For The 14-Day Movement Control

There were a lot of questions about the Movement Control measures set in place by Malaysian Prime Minister Tan Sri Muhyiddin Yassin on Monday. One such question on most people’s minds were “what counts as an essential service?”. This further caused people to go into panic buying mode across grocery stores and supermarkets across Malaysia.

But in his televised address, Muhyiddin had very specifically said that business premises must be closed, except for “supermarkets, public markets, grocery stores, and stores selling basic necessities,”.

He also mentioned that all government and private premises must be closed except for essential services such as water, electricity, energy, telecommunications, post, transportation, irrigation, oil, gas, lubrication, broadcast, finance, banking, health, pharmacy, fire and rescue, prison, ports, airports, security, defence, cleaning, retail and food supplies.

Which should’ve been an answer to our question, “will Foodpanda and Grab still be running?”, but people were still clueless.

Now, both Foodpanda and Grab have announced that they will be implementing various strategies to ensure business goes on as usual.

Grab, Grab Food, Transport and Grab Mart

Grab released a statement on Facebook, where they assure users all of their services, including GrabFood, GrabMart, Transport and GrabExpress, will operate as usual. They mention that they’re committed to serving and supporting all our drivers, delivery partners, merchant partners, passengers and staff as we face this hard time together as a nation.

They also mention they will be updating users about any further developments. So we can assume they have some sort of strategy to maintain a safe environment for all parties. Grab also urges everyone to follow the Ministry of Health’s advice, take measures to protect yourself, your family, and the greater community.


In accordance to the movement control measures set by Prime Minister Tan Sri Muhyiddin Yassin, Foodpanda has also said they’ll be operating as usual. But taking it a step further, the company is also implementing a new  contactless delivery service, starting from today 18th March 2020.

The new service will allow both the customer and rider to opt for contactless delivery, which aims to limit physical interactions for orders.

For contactless delivery, customers will are urged to use online payments. The rider will maintain a distance of 1 meter during their deliveries, and will deliver meals at designated drop off spots at your home or office. Customers will then be notified that the food has arrived.

“We value the safety of everyone in our community, and have introduced new measures to ensure you feel secure while using our service. Our rider hubs provide hand sanitiser and masks free of charge to all our riders, who are instructed to wash their hands every two hours and after each time they handle a delivery,” said Sayantan Das, Managing Director of Foodpanda Malaysia.

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