Malaysians who had not been receiving the electricity bills since the Movement Control Order had the shock of their lives when the physical bill finally arrived in their post box.
Was the usage higher during the compulsory stay at home order, did Tenaga overcharge me, or did the unit price go up during these trying times? These were the confusion many felt when the TNB man made his rounds to deliver the bills since May 15. Energy and Natural Resources Minister Datuk Dr. Shamsul Annuar acknowledged the peoples concerns and understand their circumstances, the Minister has asked them to bring the issue up with Energy Commission or TNB.
During the MCO, TNB workers were not able to visit house to house to read meters, so when the MCO was lifted they did an estimation based on historical average use and posted the bills online. Upon inspection many homeowners felt the amount to be on the high side. There has been accusation that TNB overly charged its customers and their calculation is inflated.
Dr Shamsul requests those who are not satisfied with the explanation can bring the matter up with the Commission.