Malaysia’s largest telecommunication service provider is again under the spotlight over alleged broadband throttling provided by its Unifi division.
TM is currently under investigation by MCMC over reports in social media and complaints by users on its Unifi offerings, where users were offered with 200 Mbps upload for the 500 Mbps but later was changed to 100 Mbps without any warning. Eagle eyed consumers spotted the change where the telco officiallt placed the package offering without any other change except for the halving of upload speeds. The change has been in active since September 2 this month.
The government issued a stern notice and does not take this lightly, it has said that it will not hesitate to take action if the findings results in serious breach of contract. Customers rejoiced when the fixed broadband provider promised to up the speeds for free to all those under contract during the previous government, but now has resorted back to a pullback on the promise. Many users have gone to social media distrusting the telco, lamenting on its unannounced throttling.
TM is the default national digital enabler by virtue of being a government entity, however over the last 2 years the broadband gap between urban and rural has become so glaring that during the MCO the country has left crippled due to poor internet connectivity.
In reply to MCMC, TM has issued a clarification on the changes appearing on its official website as an “error” and will be getting in touch with all the customers who subscribed to the plan. The plan for 500Mbps is in fact 100Mbps upload and not 200 Mbps.