While many organisations talk about digital transformation, one division within Telekom Malaysia Berhad (TM) is embedding it into the nation’s digital foundation.

TM One, the enterprise and government solutions arm of TM, empowers large enterprises and the public sector through its comprehensive suite of managed services, cybersecurity, sovereign cloud, AI-enabled technologies, and smart solutions — enabling organisations to stay competitive and aligned with global digital trends.

Driven by its commitment to value creation and sustainable outcomes, TM One helps organisations harness big data and Industry 4.0 technologies seamlessly. This focus forms a central pillar of TM’s Digital Powerhouse 2030 vision to advance a progressive, digitally empowered Malaysia.

With over 7,000 enterprise and government sector customers across Malaysia and beyond, TM One’s end-to-end digital infrastructure — anchored on TM’s leadership in fibre, mobile, and enterprise-grade connectivity including private 5G — sets it apart as the trusted partner for digital transformation.

This trust and leadership culminated in TM One being named Best Digital Transformation Enabler at the 2025 BusinessToday Industry Choice Awards, recognising its pivotal role in transforming Malaysia’s businesses, public institutions, and communities through technology that drives meaningful progress.

“This recognition underscores our commitment to building Malaysia’s digital future through innovation and trust,” said Shanti Jusnita Johari, Executive Vice President of TM One. “It reflects how we work hand-in-hand with our customers and partners to create measurable impact — driving transformation that is not only secure and strategic, but also sustainable for generations to come.”

Enabling A Smarter, More Connected Malaysia

Throughout 2025, TM One has continued to demonstrate leadership through transformative initiatives that are reshaping Malaysia’s digital and industrial landscape. These innovations are not just technological milestones — they deliver tangible improvements in how businesses operate, governments serve, and communities thrive.

Its Vision AI platform, which leverages computer vision and deep learning, enhances safety and efficiency across sectors such as traffic management, workplace operations, and retail analytics. City councils use Vision AI to ease congestion and detect road incidents in real time, cutting emergency response times by up to 30%, whilst in manufacturing, it enables early anomaly detection to improve workplace safety and reduce downtime.

Equally transformative, TM One’s Conversational AI powers seamless, multilingual customer engagement across sectors. When deployed by local authorities, for example, it automates routine citizen and customer interactions in Bahasa Malaysia, English, and other languages — providing 24/7 responsiveness while reducing call centre workloads by as much as 40%. This results in faster, more accessible public services and enhanced customer satisfaction.

The expansion of enterprise 5G connectivity marks another major milestone. TM One’s secure, dedicated 5G networks deliver ultra-low latency and high reliability for mission-critical applications in industries such as oil and gas, healthcare, logistics, and manufacturing. These networks enable predictive maintenance for industrial assets, remote diagnostics in healthcare, and near-real-time tracking of goods — translating into higher productivity, safer operations, and improved cost efficiency.

Complementing this is TM One’s Machine-to-Machine (M2M) connectivity, which supports the continuous exchange of data between devices and systems. In utilities, it underpins smart metering to improve energy efficiency and billing accuracy; in automotive and logistics, it enhances fleet management and route optimisation; and in smart cities, it powers connected infrastructure — from intelligent street lighting to real-time environmental monitoring — leading to lower energy use and improved quality of urban life.

Highlighting its role in regional growth, TM One launched Malaysia’s first AI-enabled Global Business Services (GBS) Centre in the Eastern Economic Corridor. The centre not only attracts global investments and job creation but also serves as a hub for upskilling digital talent, enabling local professionals to work with cutting-edge technologies in analytics, automation, and cloud operations. This initiative contributes directly to Malaysia’s goal of becoming a regional digital services powerhouse.

Strengthening National And Industry Partnerships

TM One’s impact extends beyond technology to partnerships that accelerate Malaysia’s national and industrial transformation.

Its collaboration with Agrobank expands digital financial inclusion for farmers and rural entrepreneurs, while its partnership with NCT Group powers smart industrial parks with AI-driven energy management and predictive maintenance — reducing operational costs and carbon footprint.

With Sarawak Digital Economy Corporation (SDEC), TM One delivers digital infrastructure aimed at enhancing connectivity and accelerating the adoption of advanced technologies and smart services in driving the state’s digital transformation. Collaborations with PETRONAS and Gentari also advance renewable energy and green mobility solutions.

Public-sector projects — such as smart cities in Melaka, sovereign cloud platforms for state religious councils, and AI-powered tourism systems in Pahang — further demonstrate TM One’s role in making digital transformation inclusive and locally relevant. At the same time, through its Innovation Lab and Enterprise 5G Lab, TM One co-creates and tests new digital solutions with customers and partners.

Continuously ensuring compliance with national data sovereignty standards, each initiative is designed to deliver measurable outcomes in efficiency, resilience, and citizen experience — reinforcing TM One’s position as Malaysia’s trusted digital partner.

Sustainability And The Future

Sustainability advances hand in hand with every innovation in TM One, where embedding energy-efficient, green-certified technologies that help organisations achieve ESG goals are put to the forefront.

Across smart cities, industrial parks, and public services, TM One’s solutions reduce energy consumption, optimise resource use, and enhance operational transparency — key enablers of Malaysia’s low-carbon economy.

Looking ahead, TM One will scale AI and analytics for smarter decision-making, expand Enterprise 5G across high-impact industries, and accelerate smart ecosystems in campuses, cities, and industrial zones. Its zero-trust cybersecurity framework and sovereign cloud platforms will further protect national data while fostering innovation and digital trust.

Through initiatives such as NADI, TM One also continues to bridge the digital divide — expanding connectivity, literacy, and access to essential services in underserved communities.

As Malaysia advances toward a digital and sustainable future, TM One remains steadfast in building a smarter, safer, and more connected nation, delivering technology that drives inclusive and enduring progress.