Malaysians Still Overpaying For Broadband Packages

This is not a question but more of a statement. Despite the MSAP or Mandatory Standard on Access Pricing implemented by the Malaysian Communications and Multimedia Commission (MCMC) which came into effect in June 2018, one in six Malaysians surveyed are still paying more than what they should be paying for their broadband package.

The survey which was conducted by iMoney shared that a 100Mbps broadband package costs between RM99 and RM129 per month in Klang Valley while a 30Mbps costs RM89 per month, yet it was discovered that 17% of respondents are paying approximately RM200 per month for only 30Mbps, which is about 125% more in cost. All major fibre broadband providers in Malaysia no longer charge more than RM100 for a 30Mbps plan, which means these respondents are likely still on their legacy plans, and haven’t upgraded yet.

Users, despite being increasingly satisfied with the speed and stability of their broadband packages, 67% of respondents felt that broadband rates can be even more affordable. This could possibly indicate that Malaysians might be overpaying because of a general lack of awareness of the latest broadband rates.

Additionally, 82% of the respondents shared that they would switch their current package for one that offers more value for money. However, Malaysians may miss out on the best available broadband packages when they fail to review their broadband contract and compare it to the rates offered in the market.   

Review Your Broadband Plans

Its time to take advantage of the competitive landscape, users should continuously review their broadband plans to find one that fits their needs and offers the best value. Those who took advantage of the pricing changes end of last year, ended up saving an average of 28% on their monthly broadband bills.

Despite the effort by the Government to lower the prices and increase the speed, there are still several Malaysians who do not have the competitive packages currently on offer in the market. Some of the reasons includes, lack of coverage in their location and technical issues such as insufficient port allocations.

Although since announcing MSAP the uptake and satisfactory level for some has been positive, there are many users who are plagued by numerous issues that need immediate fixing and attention.

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