eWallet users can report any unauthorised transaction activities within 60 days of transaction date and eligible for refunds for unauthorized transactions within 5 working days
The Touch ‘n Go eWallet (‘eWallet’) announces Money-back Guarantee Policy, the first-ever safety and security policy for mobile payment in Malaysia. The Money-back Guarantee Policy is exclusive to the eWallet as part of its effort to ensure that users rights and accounts are kept safe by bringing security and convenience into one app.
Through this policy, users of the eWallet can report any unauthorised transactions and request for compensation by logging on to the eWallet app or by visiting the website: tngd.my/mbg.
Syahrunizam Samsudin, CEO of TNG Digital Sdn Bhd said;
”The Money-back Guarantee Policy is our commitment to future-proofing Malaysia’s ePayment ecosystem and to better serve our users by giving them the confidence to fully adopt a digital lifestyle. Users can trust us, continue to pay confidently and transact with our app, knowing that the transactions are protected and refund is available for any unauthorised transaction.”
This seems to be a first for e-wallets in Malaysia, but is the right move. E-wallets at the moment are in a state of limbo. Not many people trust them yet, so having a money-back guarantee gives the user more confidence in the app. Hopefully other e-wallets take note, and try to stand out with their own promos and unique aspects of their apps.
