TM is committed in resolving the backlog of Streamyx users who are suffering from slow speeds and yet continue to pay higher than those enjoying higher broadband speed on Unifi. The copper network, a legacy system existing since the telecommunication company first started decades ago was used as the backbone for internet in the 90’s is still being used today. However, many users are not satisfied with the speeds that barely exceed 10Mbps and have been demanding for better service, the calls have been heard and a resolution is about to be made.
TM has submitted to the Ministry of Communications and Multimedia and Malaysian Communications and Multimedia Commission to address the 934,000 Streamyx and unifi customers to further increase the overall coverage and internet quality of the nation. TM will be addressing the copper network challenges via various technologies such as fibre, wireless and GigaWire in a network rollout which will involve a phased customer migration starting now until 2021. A new entry level broadband package was also announced of up to 8Mbps at RM89 a month for residential customers. Meanwhile, existing Streamyx residential customers will enjoy this offer at RM69 a month. In addition, a wireless broadband alternative will be launched to address the issues faced by Streamyx customers.
The operator has been on the receiving end from Communication Minister from day one for not keeping up with the nations aspiration of ‘Internet for All’ but was quick to turn things around by offering cheaper Unifi plans with higher speeds. The internet upgrade programme successfully improved speeds for 973,000 unifi customers to 10 times the existing speed; 266,000 Streamyx customers in unifi coverage areas upgraded to unifi and 226,000 Streamyx customers in non-unifi coverage areas upgraded to 2 times existing speed where technology permits.
Malaysia is now ranked 28th in the world as compared with 56th in 2017. MCMC reports that the number of fixed broadband subscriptions with download speeds of more than 100Mbps have risen tremendously from 150,000 in 2017 to 1.2 million subscribers in 2018.
