This has somewhat become a routine occurrence in the industry, telco’s have been reprimanded every year for flouting MCMC guidelines on operating their services. Be it poor quality of service, too many user complaints or misleading information to customers, but this yet to abate in fact for the six months this year the number of compounds were much higher than previous years.
In the latest MCMC report, the commission has fined 6 operators a total of RM700,000 and issued 15 compounds for offences relating to failure for registering prepaid SIM cards without verifying the users’ information.
Among the culprits were U Mobile Sdn Bhd with five compounds valued at RM250,000, followed by Celcom Axiata Berhad and Tune Talk Sdn Bhd (RM150,000), Maxis Broadband Sdn Bhd (RM100,000), YTL Communication Sdn Bhd (RM40,000) and Tone Plus Sdn Bhd (RM10,000).
“MCMC will not compromise in the matter and strict action will be taken against those who fail to adhere to the stipulated guidelines,” the agency said.
The SIM card registration is a compulsory process when signing for new lines, this was enforced by the Malaysian Government to ensure legitimacy among users and have the network operators responsible in managing its user profiles. This was useful for future development in the industry.
Under the Communications and Multimedia ACT, MCMC has the option to fine not exceeding RM100,000 or imprisonment for not more than two years or both, against the offenders.