Going to the bank to do your banking services is becoming a chore nowadays like traffic jams, finding a parking spot or waiting in a long queue for your turn at the counter, Time you can save and use for productive ventures in your business.
While internet banking revolutionsed the way we conduct our transactions, complex activity does require us to head over to a branch and seek assistance from a customer relationship officer. This can be in the past with Standard Chartered new Video Banking service, using technology for customers to interact with the experts at the bank.
The service will be the first from a bank in Malaysia, that will cater for Personal Banking and Priority Banking segments. Clients using the Video Banking service will be able to securely interact with banking consultants via video, audio and chat, from their PC or laptop from any location in the world.
Malaysia and Singapore are the first two markets to go live, with the video banking consultants serving both markets based at the Bank’s Client Contact Centre in Menara LYL, Petaling Jaya. Users can access the service from Monday to Friday, 8.30am to 5.30pm by clicking on a button on the bank’s website.
Mahendra Gursahani, Managing Director & Chief Executive Officer, SCB Malaysia adds the service is not only for customers but also can be used for internal staff in terms for upskilling and retraining to keep abreast on the latest technologies in the industry.
Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia, said: “Video Banking is digital with a human touch — giving clients the option of self service with the added feature of a specialist who can assist them with their online experience.
Services on the channel include: live, on-the-spot services through video, audio and web chat. Document-sharing: Both consultant and client will also be able to upload and share documents while discussing matters. Access to investment advisor: Priority Clients can have “face-to-face” discussions with investment advisors on potential opportunities and critical decisions across regions.
The service will be rolled out in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the UAE by end of 2016, reaching five million retail clients across Asia, Africa and the Middle East
