Samsung announced the launch of the Galaxy Fold and is now available in Korea on September 6, followed by select countries including France, Germany, Singapore, U.K., U.S., and more, in Cosmos Black and Space Silver. There will also be a 5G-ready option in select countries. But don’t forget about the amount of issues that came with the Fold when it was released earlier this year. Not to mention the fact that Samsung are now actively cancelling pre-orders, and reimbursing users with a $250 credit on the Samsung store.

So Samsung canceled my pre-order for the Samsung Galaxy Fold…at least they gave me a $250 credit for anything on their store. That is admittantly quite generous.

I guess I should rejoin the pre-order queue. pic.twitter.com/Nv7OAIMxnN

— M. Brandon Lee | THIS IS TECH TODAY (@thisistechtoday) September 5, 2019

Samsung says in the email, that they’re cancelling pre-orders as they want to “ensure that you have the best possible experience with this revolutionary new technology,”. So just when we thought the Fold was coming off scot-free, them cancelling pre-orders is gonna hurt fans who’ve waiting quite a while for the phone. At least we know that they’re taking this seriously, and they’re looking to avoid any more bad press on the Galaxy Fold, so there’s that.

Besides this whole pre-order fiasco, they seem to have made improvements as well, and essentially changed the way the Fold functions. This is what they say about the protective layer that users were previously tearing off, ruining the displays.

“Samsung has taken the time to fully evaluate the product design, make necessary improvements and run rigorous tests to validate the changes we made. These design and construction improvements include:

The top protective layer of the Infinity Flex Display has been extended beyond the bezel, making it apparent that it is an integral part of the display structure and not meant to be removed.”

Galaxy Fold was designed to inspire new experiences: When closed, you can access your essentials on the cover display with one hand, and when opened, you can explore new ways to multitask, watch videos, play games, and more, on the 7.3-inch Infinity Flex Display.

Samsung seems to have taken the past few months to refine the Fold, before getting it to users. Not only did they improve the Galaxy Fold’s design and construction, but they also seem to have found themselves in the chaos, and reimagined the consumer journey.

“The category-defining Galaxy Fold is a device that defies the barriers of traditional smartphone design. Now, we’re excited to release this pioneering mobile technology, and allow consumers to experience it for themselves,” said DJ Koh, President and CEO of IT & Mobile Communications Division, Samsung Electronics.

“Consumers have responded positively to larger screens, and the Galaxy Fold’s revolutionary form factor offers a bigger, more immersive screen without sacrificing portability. This is what we call innovation of new mobile experience in action.”

Samsung worked alongside partners to create an entirely new UX that will change the way we use our mobile devices and takes advantage of the foldable design with its cover and main displays. As a result, the device opens up new possibilities for users.

When closed, you can shoot a quick video, and then simply open the device to watch it on a larger screen. With App Continuity, the video can transition from the cover display to the main display. Which is a pretty cool feature, if you ask me. Multi-Active Window, another feature on the Fold, you’ll be able to run multiple apps at once in real-time and effectively multitask: Edit footage, browse through the photo gallery for still shots, and read emails at the same time.

To top it off, Samsung has assured something really important about the Galaxy Fold. Considering that it’s more susceptible to damage, and malfunctioning, the Galaxy Fold comes with exclusive access to specialised customer care services. This includes access to Samsung experts, and a 24/7 support hub online, or over the phone.

For more information about Galaxy Fold, check out the link here.