Users of Samsung’s latest flagship have apparently faced random shatters on the smartphone’s huge camera bump.
Complaints on Samsung’s forums have been minimal so far (kind of), though it can pose to be a serious problem for other S20 Ultra users.
According to those affected, they find their smartphones’ camera bump glass damaged seemingly out of nowhere.
As one user notes, he just found the camera bump glass shattered after waking up. The damage is not minor, either. It looks as though someone shot through the smartphone’s camera bump:
There are numerous other complaints regarding this random-shattering issue. For some, it happened when their smartphones are relatively new, with one reporting “only 10 days with the phone”.
One user speculates that “there is some sort of gas between the camera and glass, like a dual-pane window, and it just blows out from the inside outward”.
Those who’ve faced the issue have been asking if this apparent design flaw is covered under warranty. A Samsung representative gave an unsatisfactory response, stating “Samsung Phone warranties does not cover cosmetic damage“.
The representative goes on to suggest to set up for repairs at an authorised Samsung Repair Center or Partners if one is enrolled in Samsung Premium Care. Alternatively, users can check for insurance via their service provider.
Clearly, this caused many users to be upset, as the damage did not occur from their own doing. The way I see it, Samsung is evidently not owning up to their (possible) design flaw and making users pay for it.
So if you have an S20 Ultra and face this issue down the line, just know that you’ll have to pay for the damages.