You’ve heard of chatbots, you probably have a few of them running on your Facebook messenger. How about a lawyer?
There’s a chatbot on Facebook Messenger that provides free legal advice. DoNotPay is described as “the world’s first robot lawyer”, started off as a project by Stanford student Joshua Browder. The bot was initially made to help dispute claims regarding parking ticket fines in the UK. It has since branched out to helping people apply for emergency housing, claims for delayed flights and trains, payment protection insurance (PPI) and most recently help refugees claim asylum.
The robot runs on a chat interface and asks the user several questions to help determine if they meet eligibility for any relevant legal help. In the case of refugees, it helps refugees fill in an immigration application in the US and Canada; and apply for asylum support in UK.
Browder worked with lawyers in each country, as well as speaking to asylum seekers with successful application. In an interview with the Guardian, he said “That took months and months of work, but we wanted to make sure it was right…it was crucial the questions were in plain English. The language in these forms can be quite complicated.”
The bot helps take down details from applicants and the details are used to auto-fill an application form for either the US, Canada or the UK. Browder said that while Facebook is most accessible, it’s not the most secure platform. He notes that DoNotPay does have end to end encryption between his servers and Facebook. Once the form is sent, the data is destroyed from Browder’s servers within 10 minutes.
Browder is currently making the service available in other languages, starting with translations to Arabic. Currently there are no details on whether the capability could be extended to incorporate laws from other countries.