Malaysia’s First Business Transformation Programme Helps SMEs Raise Productivity Through Digitalisation

UOB Malaysia and The FinLab announce the successful completion of the Jom Transform Programme

United Overseas Bank Malaysia and The FinLab today announced that the small- and medium-sized enterprises (SMEs) that have completed the Jom Transform Programme are expected to see productivity rise by up to 30 percent through digitalisation.

The Jom Transform Programme is the first business transformation programme in Malaysia to help local businesses digitalise their operations to drive productivity and revenue growth.

During the three-month programme, the 16 participating SMEs gained digital transformation skills and know how such as business re-engineering and digital marketing. As part of their skills development, they learnt industry secrets from experts at a series of workshops and were matched with specially-chosen technology partners to pilot relevant solutions and to assess the effectiveness of these solutions.

Out of the 16 participating SMEs, 12 piloted solutions to enhance their core business processes such as payroll, human resources and accounting. The automation of these processes is expected to help employees reduce the time they spend on manual, administrative processes by as much as 30 percent.

This will free up their time to do more value-added work and in turn contribute to the company’s overall productivity and efficiency. The SMEs also piloted solutions in digital marketing, lead generation, content creation and e-commerce solutions. These solutions are expected to boost the SMEs’ sales and customer acquisition by up to 10 percent.

“The Jom Transform Programme is designed to help Malaysian SMEs digitally transform their operations and we are pleased to announce that it has met this objective. Having completed the three-month programme, our 16 selected SMEs are now able to apply digital solutions to optimise their workflow processes, to improve sales, to increase customer loyalty and to raise brand awareness. To help these businesses grow further, we will support them in their expansion both at home and across the region through UOB’s established regional network.”

Wong Kim Choong, Chief Executive Officer, UOB Malaysia

Jom Transform is jointly organised by UOB Malaysia and The FinLab, an innovation accelerator under United Overseas Bank Limited. The Programme is supported by five strategic partners including the Chinese Chamber of Commerce & Industry of Kuala Lumpur and Selangor, the Malaysian Association of Tour and Travel Agents, Maxis, the Malaysia Digital Economy Corporation and SME Corporation Malaysia.

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