Its been long time coming, offering enterprise solutions in peace meal basis and allowing customers to take what they need or afford, are what made companies Salesforce,com very successful. Noticing this trend, long time providers like SAP introduced Hana and now Microsoft introduces Microsoft Dynamics 365.
The CRM and ERP solution is evolved into one cloud service with new purpose-built apps to help manage specific business functions like Financials, Field Service, Sales, Operations, Marketing, Project Service Automation and Customer Service.
Dynamics 365 apps has been designed so that it can be easily and independently deployed, instead of signing up for whole suite of solutions, customers can now start small and pay only for what they need. As the business grows customers can add layers to their subscription, like built-in insights, predictive intelligence and workflow optimization, all of which will be delivered through simple, easy-to-use, mobile experiences with offline capabilities.
Power BI and Cortana Intelligence has been natively embedded to help customers achieve more on their business goals with predictive insights, prescriptive advice and actionable next steps. For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur, avoiding costly customer service issues.
Business App Marketplace
Together with the announcement, Microsoft has also introduced Microsoft AppSource – a new destination for business users to find and try out line-of-business SaaS apps from Microsoft and partners. At launch the store contains more than 200 business SaaS apps, add-ins and content packs, including AFS a retail end to end solution, AvePoint for governments to manage their employees, and a customer centric app.
We will bring more on this development from Microsoft Worldwide Partner Conference in Toronto.
