AirAsia Prepared Travel Advisory for Travelling during MCO

Government has announced the commencement of MCO starting tomorrow January 13 – 26. AirAsia, who is complying with this implementation has come up with travel advisory for any flights scheduled during this period.

Guests must attain a valid approval from Polis Diraja Malaysia (PDRM) before departure and comply with specific entry requirements by certain states.

However, for those affected guests who do not wish to travel during this period can cancel their flights and opt for unlimited flight changes. One can change to any date before March 31 on the same route for an unlimited number of times without any surcharges but still subject to seat availability.

Kindly chat with AVA available on support.airasia.com, airasia.com or WhatsApp to make your selection by following the steps:

 

  1. Select “Flights” from AVA’s main menu
  2. Select “COVID-19 Flight Changes”
  3. Select “Airasia Malaysia domestic (AK) Flights” 
  4. Select “I want to move my flight” 
  5. Proceed to the next steps as instructed by AVA

 

For those who are affected, you will receive a separate email and SMS detailing the options.

AirAsia also would like to remind the guests with essential needs to follow the SOP’s set out by the government, check all the travel requirements and practice a high level of personal hygiene.

Follow airasia on Twitter (@airasia) and Facebook (facebook.com/airasia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.

 

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