While the internet has completely reshaped most of the industry we know today, the healthcare sector has been slow to adopt the digital revolution the way consumers or in this case patients would like to. Maybe because of regulation or no disruptors have yet to shake things up, however there are signs things are about to change.

DoctorOnCall.com.my is Malaysia’s first online telehealth platform providing services directly to patients via an extensive network of doctors and medical practitioners through either audio or video call. Patients can get in touch with a doctor from the comfort of their home and receive consultation. Payment can then be made over the platform either with credit card or other online payment methods, the service offers RM20 flat fee per consultation at the moment.

A popular method in the US over 1.25 million call consultations were documented in 2015, and the demand for telemedicine services is set to increase significantly to 27 million in 2018. In Malaysia DoctorOnCall will be able to provide patients with access to non-emergency medical care with its simple and easy-to-use website interface, and assured minimal waiting time of 5-7 minutes. The platform also provides the facility to upload medical reports or symptom visuals, such as rashes and injuries, for their doctor.

The online doctor will also able to support prescription, a much needed additional service that can reduce the hassle for patients to separately get to a pharmacy for medicine. The online pharmacy will offer delivery for various medications with an estimated delivery times of 4-6 hours for areas within Kuala Lumpur and the Klang Valley, and 1-2 days for the rest of Malaysia.