Riding on the positive momentum of its successful fibre broadband and strong take up of MaxisONE Prime converged plan, Maxis wants to continue to deliver a differentiated and unmatched personalised experience.
Close to 1,000 Maxis employees played the frontliner role as Maxis Ambassadors at malls and commercial areas nationwide, to help consumers and businesses get the best out of these products and to optimise their Internet
experience.
Stationed at Maxis Centres nationwide and various commercial neighbourhoods across the country, customers were assisted by employees on home and business fibre as well as mobile solutions. They were also guided on how to use the ‘Test My Home WiFi’ feature, a self-diagnostic function which enables fibre customers to test and optimise their WiFi connection at their homes or offices.
“There is no doubt that our customers love and depend so much on the Internet. We not only want to create the right products to complement their ever evolving digital lifestyles, but to also provide the best service we can. This campaign is about having meaningful conversations with our customers and elevating their experience. At Maxis, one of our key goals is to deliver a differentiated and digitalised unmatched personalised experience, and this is a demonstration of that commitment. We are also proud of our passionate employees who signed up for this day- long campaign,”
Tan Lay Han, Maxis’ Chief Sales and Service Officer.
With families becoming more connected than ever, Maxis made it simpler to manage mobile and fibre plans with the launch of MaxisONE Prime in October 2017. Being the first converged offering in Malaysia, the all-in-one family plan comes with unlimited data and high speed connection for the entire family, supported by superfast, ‘Always On’ home fibre with auto cutover No. 1 4G LTE network as back-up. Customers can also choose from a wide range of devices for the home or mobile on Zerolution, with zero upfront payment and interest.
Following its immensely successful Fibrenation campaign in August last year, Maxis continued to elevate its fibre broadband experience with three new superfast Internet speeds – 300Mbps, 500Mbps and 800Mbps – available for both consumer and businesses in April this year.
