Samsung ramps up QA with new office

Samsung Electronics opens up a new office for global product quality improvements in an attempt to boost up standards after its mishap with Galaxy Note 7.

The office will be lead by president at shipbuilding affiliate Samsung Heavy Industries, Kim Jong-ho. He will be heading the team to oversee improvements for product quality and manufacturing processes.

“President Kim Jong-ho, a top manufacturing expert, will lead product quality and manufacturing improvement efforts for all of Samsung Electronics’ set businesses,” Samsung said in a statement.

Samsung suffered major sales and reputation losses after the major smartphone manufacturer was forced to take their Note 7 phones off the shelve after multiple reports noted fires caused by battery defects. For the past few months the company has been attempting to rebuild customer trusts by ramping up stringent checks within their operations.

The Samsung Galaxy S8 series will be launching on 29 March and predicted to be available by April this year. During MWC, Samsung emphasised its pledge to make improvements during its manufacturing process to ensure product safety, as well as more rigorous battery tests.

The Note 7 fiasco was estimated to have cost Samsung about $5.35 billion in operating profit.


Kim will report directly to Samsung Electronics Chief Executive Kwon Oh-hyun. Before his stint at Samsung Heavy Industries, he was a mobile business executive at Samsung Electronics focused on manufacturing processes.

This report was sourced through Reuters.

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