Sony have recently updated their cancellation policy on purchases in the Playstation Store. This starts from today, and something to take into account is that Sony just stopped providing digital download codes to third-party retailers. The terms in the refund page is different depending on the content you’re trying to refund, but in general this change is pretty impactful.

“You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming it.

Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.

You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.”

The basic premise is, you can’t refund a game if you’ve already played or even downloaded it. I mean, how are we supposed to know we want to refund something, without knowing how it is? Sony mentions unless the content is faulty, you won’t be eligible for a refund. Games which are already released and have DLC, including season passes have the worst of it. You have 14 days from day of purchase to get a refund, but only if you haven’t downloaded or played the game.

And even if you did get a refund, you wouldn’t get it from your original payment method, rather it’ll be credited to your PSN wallet. To avoid invalidating yourself for refunds, Sony suggested turning off “Automatic Downloads”.

Just make it harder to use your platform why don’t you, Sony?