Ninja Van has officially launched Ninja Chat for Shippers, the business version of its AI-powered social messaging system, that provides shipping customers with a suite of tools for the direct management and monitoring of deliveries and orders.
“As one of the first companies to use technology to modernise the parcel delivery process inSoutheast Asia, we’ve built a reputation as being a game-changer in the logistics sector. The rollout of Ninja Chat is a natural progression for us, as we focus on using our technological capabilities to provide a newer and richer customer experience,“
Tan Boxian, Ninja Van’s Co-founder and Chief Product Officer.
This follows the successful roll-out of the consumer version of Ninja Chat in late 2019, and is inline with Ninja Van’s commitment to provide hassle-free solutions to all users of its service. NinjaChat for Shippers is now available in all of Ninja Van’s six operating markets across SoutheastAsia, and supports multiple regional languages across several of the region’s preferred social messaging platforms-FB messenger, Telegram, Viber, Line and Whatsapp.
Users will be able to interact with Ninja Van through a social messaging app of their choice, and will gain access to enriched shipper notifications that enable them to track their orders at every step of the delivery process, manage their pickup reservations, and have a member of the shipper support team or their dedicated account manager attend directly to their queries throughNinja Chat’s chat function.
According to Ninja Van’s Co-founder and Chief Technology Officer, Shaun Chong, the development of Ninja Chat in-house allowed the company to deeply integrate it into its system and customise, predict and adapt solutions that address behaviours and challenges specific to its shipping customers.