After a recent update, OnePlus 8 Pro users are now reporting problems with video streaming, in particular Netflix and Amazon Prime where the content is only available in SD. Users took to the OnePlus community forum to bring up the problem, where the original poster mentions the issue starting after updating to version 15.5.5. Other users have also reported the same issue persists in version 15.5.6., so it’s a prevalent problem for the most part.
What makes this all the more scandalous is apparently, the issue has been around since May 2 which if you can’t tell, is a long time to exclusively stream SD content. This problem stems from the OnePlus 8 Pro not being able to display HD video on some services like Netflix and Amazon Prime Video. It’s now been established to be a Widevine DRM issue, which downgrades from L3 to L1. What this means is, now that the device is in this security level, it isn’t able to stream HD and HDR content from some services.
Which SUCKS. I mean, people pay good money for these devices (at least RM3699) and not being able to fully utilise what they pay for? That’s honestly absurd. And the fact that the problem has gone unsolved for so long is telling of OnePlus’s after-sales experience.
Till date, on the forums people are still having this issue with no end in sight. According to some, after contacting support channels the issue has to be resolved by sending in the phone for repair which is clearly ridiculous. No one should have to send in their phone because of an issue which to me, can be solved via an OTP update.