Prepaid users subscribed to Maxis Hotlink service will be experiencing line disruption come 22 April not to be alarmed but this is a necessary process if you want better quality from your operator. As part of the digitalisation program, the telecommunication service provider is embarking on upgrading its network to better serve its customers.

The good news is, well at least they are giving ample notice so that users can prepare for the inevitability, in the past users were left ruing with sudden service outage. This way many can plan in advance and inform their loved one’s that they will be off the grid for a couple hours of days. A good therapy for some! The disruption will take place in phases, with the first system upgrade taking place on the stipulated date while the second phase has not been determined. Impacted customers will also be notified via SMS and while some transaction could be affected users will still be able make calls, use the internet and send SMS.

For any related queries, customers can also visit https://www.hotlink.com.my/en/support/services/top-up/general.