Consumers who wish to get the Fixed Broadband Unity Package need to apply to the service provider because it is not automatically provided, so it seems.
Communications and Digital Minister Fahmi Fadzil said after an application has been made, the service provider will inform about the process and conditions which must be met for the package.
“For example, they may be existing customers, but on a different package. Once today’s package is launched, then they can contact the service provider to make changes to the new package.
“If all the conditions are met, then it will be approved by the fixed line broadband Internet service provider,” he said.
Fahmi said the contract between service providers and customers does not involve the government. However, customers can still channel any complaints to the Ministry of Domestic Trade and Cost of Living if there is a problem.
In the meantime, Fahmi said the level of 5G access in Kuala Lumpur is now 97.5 percent compared to 54.7 percent nationwide.