
While many other countries have already banned the now infamous Samsung Galaxy Note 7, there is still yet an official announcement in Malaysia for the recall. Places like Korea, Taiwan and the US have removed stocks from stores and prohibited sales of the smartphone, prompting Samsung from these respective countries to officially announce the retrieve. Not to mention, airlines have all issued statements banning the phone on any flights with AirAsia being the latest after FAA declared the danger of the phone exploding in mid air.
Over here there is a refund or exchange program in place, and for those preordred can have the option to replace with other models namely an S7 or S7 Edge. Meantime, a reported first case of a Note 7 catching fire while the user was driving surfaced here in our country. Robson Ng posted his nightmarish incident on facebook who said the phone caught fire while he was driving along the highway with his wife, during busy traffic hours. With white smoke filling up his vehicle and causing near zero visibility, the quick minded driver was able to maneuver his car to the emergency lane without causing any harm to himself or other vehicles.
He went on to tag the post on Samsung Malaysia facebook site with the picture of the charred phone, and only take respite this did not happen while he was sleeping or around children. A check on Samsung Malaysia facebook page shows many customers who purchase the device are still using the phone and have found no problems, while some have encountered just software troubles. Those who have adopted the trade-in program are satisfied with their S7 and Edge.
(update: upon further investigation we have noticed the social page of the user has now been removed and no postings found on Samsung Malaysia site)
update: In a statement sent to PC.com, Samsung will be contacting preordered owners from 13th October on details of the refund or exchange program. Customers are also encouraged to contact customer careline at 1800 88 7799




