Digital transformation has been continuously on the rise, catering to billions of people globally. Customers expectations are also raised and its causing organisations to re-think how they engage with customers. According to a survey carried out by IDC, 72 percent of businesses reported, improving document processing would increase customers satisfaction while another 80 percent of businesses still rely on paper.
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Adobe released its first integration between Adobe Sign and Adobe Marketing Cloud, wiping away the cost and frustration of manual, paper-based process for enrollment. Adobe Sign features an upgraded and modernized mobile app experience, and works seamlessly with Adobe Experience Manager (AEM) Forms.
Adobe also announced new Document Cloud storage integrations with Box and Microsoft OneDrive, which make it easier to access and work on PDF files from anywhere, as well as new features for Adobe Acrobat DC subscribers, delivering on the promise of ongoing innovation and value through Document Cloud.
Bryan Lamkin, executive vice president and general manager, Digital Media at Adobe, said: “Every company and organization should be laser-focused on delivering the best customer experience possible, and the best experience does not involve paper. Today we further strengthen the value that Adobe Document Cloud and Adobe Sign bring to our global customers as the only complete solution that transforms paper-based transactions into 100 percent digital workflows.”
Below are the features of the Adobe Sign:
- Transforming digital experiences – The integration between Adobe Sign and Experience Manager Forms turns complex, form-based processes into simple, engaging, mobile-optimized digital experiences across the entire customer journey.
- Furthering global e-signature and digital signature adoption – Building on widespread adoption in Europe, and as part of a global rollout, new data centers are now live in the EU.
- Delivering enhanced mobile signing – Sending, tracking and managing documents on tablets and smartphones is now easier than ever with the Adobe Sign app for iOS and Android (formerly Adobe eSign Manager DC).



