One of the most infuriating things to deal with in modern life, is the loss of internet connectivity. Mainly because we as a society now thrive in a digital, always connected environment. And that’s exactly what we at LiveatPC.com are dealing with right now. We’re connected to unifi as our internet service provider, and as of yesterday, 27th Novemeber 2019, we haven’t been able to connect to the internet. That essentially means that our whole office is blacked out. Work isn’t being done, emails aren’t being read, stories not published, and it wrecked havoc. (Well not really but I’ve a flair for the dramatic.)
We contacted unifi customer service at 12:29 P.M. that day.
As usual, we were given the work around, and eventually they said they’d be sending someone tomorrow, on the 28th of November 2019. We should have been able to get someone day of, considering we had called relatively early during the day. We thought they could’ve made it that day itself. What a waste of a day.
Essentially, PC.com and the whole of Reach Publishing had been neutered, and not just us writers. We couldn’t even print pages for editing for our latest issue of PC.com, as our printer was connected to the Wi-Fi. What more could we have done?
The vague response saying that they’d be coming tomorrow to check was all we had to go on. This issue had happened once before, just a few months prior. We didn’t have Wi-Fi and had to go downstairs to the mamak who was still connected. At that time, it was a hardware problem, and it was essentially resolved, but this time, we were in the dark.
Then came today, the 28th. We waited from 9 AM till 12 PM with no word on when they were arriving. We figured, “Alright, they’re probably not going to show up, and we’re not really surprised.” We didn’t even know what was wrong. Was it a problem with our hardware again? But that’s not possible, we just got it fixed. Was the system down? No, everyone else seemed connected. Then what was it?
2 PM came around, while we were at lunch, and we got a call. They had arrived to our office. Being that we were at lunch, we wondered, why did they have to have such terrible timing? They don’t show up when we’re waiting for them, but they do when we’re not.
It was a whole conundrum, really.
They eventually came up to the office, had a look at things, and figured out the problem. A cable was loose. That was it. A loose cable, was what could have put PC.com down in the ground. But this should have been taken into consideration the last time you were around, wasn’t it? I pondered. But alas, I shut my mouth, let them work, and we were back online. I write this now after having been through such a traumatic experience. What if they hadn’t come today? What if they simply didn’t show up? Would we still be in the dark?
I don’t know.
All I do know is, I’m just being over dramatic, but hey, what’s life without a little drama, right?
But in all honesty, it was probably the fact that we’re an office that they responded relatively quickly. It wasn’t the fastest, and that’s pretty much the point of this. From personal experience, unifi can be tardy with home customers. Just from what I’ve seen, anyway. I’m not entirely sure what could be done on that front, but all I know is, I’d rather not have to experience it again. I don’t have anymore data for a hotspot man. Tolong la.
*** This is mostly satirical, but based on true events.