For many consumers, a mobile plan is no longer simply about having enough data. Speed, reliability, flexibility and security are increasingly becoming part of the decision.

That shift is changing what consumers expect from prepaid services. For U Mobile, it has also shaped a year of network expansion, product innovation and a renewed focus on what connectivity should deliver in everyday life.

That progress has now been recognised by consumers themselves, with U Mobile taking home the PC.com Readers’ Choice Award 2026 for Best Prepaid Plan. More significantly, this marks the company’s eighth consecutive win in the category.

“U Mobile has consistently evolved alongside changing consumer needs, and winning Best Prepaid Plan for the eighth consecutive year reflects the trust consumers continue to place in our offerings. Our innovation DNA and ability to respond to evolving consumer needs have enabled us to continuously redefine the prepaid experience. With ULTRA Prepaid and the strength of our ULTRA5G network, we remain focused on delivering solutions that provide greater speed, flexibility, security and value for our customers,” Navin Manian, Chief Consumer Business Officer of U Mobile.

Eight Years of Consumer Trust

Winning the award for eight consecutive years is significant for U Mobile, as it reflects the confidence that PC.com readers and consumers place in the company’s prepaid offerings.

The latest recognition follows a period of transformation for the company. After launching its next-generation ULTRA5G network in August 2025, the company unveiled its best-in-class ULTRA5G portfolio in April 2026, including the introduction of ULTRA Prepaid, marking a new chapter in its prepaid journey and reinforcing its focus on delivering a prepaid experience built around speed, flexibility, security and value.

Connectivity Designed Around Customers

U Mobile is also putting its network capabilities to work beyond speed and coverage, with a focus on helping customers stay safer and better protected in an increasingly digital world.

As the first telco in Malaysia to provide a full-scale scam protection at a network level, as of 30 September 2026, U Mobile has blocked over 580 million scam calls and fraudulent SMS, preventing these threats before they even reach its customers.

This commitment to security extends to ULTRA Prepaid, which comes with built-in ULTRA Security protection against phishing SMS, fraudulent voice calls and risky websites.

Beyond security, the company has also introduced the ULTRA5G Priority Pass, a market-first feature that allows customers to activate prioritised network access during congested periods of high congestion in busy environments such as concerts, shopping centres, transport hubs and major events.

Together, these innovations reflect U Mobile’s focus on delivering a safer, smarter and more seamless connectivity experience.

Building a Leading 5G Network

The rollout of U Mobile’s own next-generation 5G network has been another defining milestone in 2026.

The company achieved over 80% coverage of populated areas (CoPA) in less than nine months, and the achievement was recognised by the Malaysia Book of Records for the Fastest 5G Network Rollout in Malaysia.

Building on this momentum, U Mobile subsequently went on to achieve 90% CoPA nationwide in October 2026, delivering its July 2027 coverage commitment more than nine months ahead of schedule.

Alongside these achievements, the company has also expanded its in-building coverage (IBC) footprint to more than 250 sites nationwide, strengthening indoor connectivity across the country.

Beyond network expansion, independent network assessments have also recognised the performance and quality of U Mobile’s ULTRA5G network. According to Ookla, global connectivity intelligence company, U Mobile was recognised as Malaysia’s Best Mobile Network and Fastest 5G Network in 2026.

Opensignal’s Malaysia Mobile Network Experience Report also recognised U Mobile as the biggest mover among national mobile operators. The company recorded a 99-point improvement in Reliability to become a joint winner in this category, while taking the top spot in Consistent Quality, and achieving national wins for Download Speed Experience, Upload Speed Experience and 5G Availability.

Together, these achievements demonstrate U Mobile’s continued focus on expanding, strengthening and enhancing its ULTRA5G network to deliver a superior connectivity experience for customers.

Redefining Prepaid

With more people streaming, gaming, creating content and using other high-bandwidth services, having data alone is no longer enough. Consumers increasingly want speed and flexibility without unnecessary restrictions.

ULTRA Prepaid was designed with these evolving needs in mind. Offering speeds of up to 100 times faster with no speed cap, the range is built around delivering greater performance, flexibility and value for today’s mobile users.

The range includes the ULTRA Prepaid SIM Pack, which comes with Unlimited Speed, Unlimited Calls and Free Hotspot from RM10. Customers may also choose from ULTRA Prepaid Data Plans that provide up to 500GB of data at unlimited speed, with options available from RM28.

Complementing the offering are features such as built-in ULTRA Security and ULTRA5G Priority Pass.

ULTRA5G Priority Pass is available as an on-demand purchase, with passes ranging from RM2 for one hour to RM5 for three hours, while ULTRA Prepaid 50 customers receive two complimentary passes.

Looking Ahead

With its nationwide coverage milestone achieved, U Mobile will continue strengthening the reach and quality of its ULTRA5G network, including expanding its in-building coverage footprint to bring stronger indoor connectivity to more locations such as transport hubs, healthcare facilities, educational institutions and commercial developments.

Beyond network expansion, the company will also continue advancing initiatives that help organisations harness emerging technologies, including 5G-Advanced and AI-enabled solutions, in support of Malaysia’s ongoing digital transformation.

Additionally, U Mobile’s strategic collaboration with OpenAI marks a significant milestone in its ambition to become Malaysia’s first AI-enabled telco. Spanning four strategic areas, the partnership will support workforce AI adoption, deliver more intelligent and personalised customer experiences, unlock new innovation opportunities for enterprises and ecosystem partners, and enhance cybersecurity capabilities.