If you are selling as many handphones as OPPO does, the next evolution of your business is to have your own service centre instead of box shop repair outlets in Low Yat. To mark a milestone and also to signal to the rest that it has arrived, OPPO opened the largest customer service centre yet in Plaza Berjaya, Kuala Lumpur.

During the ceremony, OPPO Malaysia further announced that the company will offer free software upgrade, free device clean-up, repairing services and free password unlocking for customers who face trouble logging into their phone. Customers can enjoy these free services for a life-time when they visit any Customer Service Center.

“The expansion of our company’s customer service center is part of the milestone that we have set to accomplish in year 2016. We are going to, not only expand our OPPO stores, but also the service providing centers in order to make our business more sustainable and further increase customers’ satisfactory level and retain them for as our loyal customers, not only for the product itself, but also the aftersales services being provided.” said William Fang, Chief-Executive-Officer of OPPO Malaysia.

Recording steady sales performance of F1 and F1 Plus has also contributed to the confidence in the brand to seek long term establishment in the local market.