Telekom Malaysia (TM) is sweating quite abit nowadays; the new Pakatan Harapan government has been on the tails of telecommunication companies lately. Even though TM is a GLC, they have been feeling the heat especially from the communication ministry. After lambasting operators for high broadband fees and despite agreeing to bring them down early this year, TM has been reluctant until recent weeks.
The telecommunication giant has agreed to pump up speeds for existing customers without extra charges, and now has gone further by extending the RM79 30Mbps 60GB Unifi BasicPlan which was previously only offered to households that earn RM4500 and below, to now everyone regardless of status.
This announcement came at the back of its first-half financial result, which the organisation saw a slight dip due to decline in voice, data and other telecommunication related services.
TM currently has 2.3 million broadband customers. Despite having a monopoly on the high speed fibre backbone network in the country, the operator has been slow in growing its consumer base. This leaves mobile network players to dominate and offer wireless services to under-served communities. Only now there’s movement within the company to address the segment and plans are now under way to consolidate it’s services across, to offer integrated packages.