In conjunction with International Week of the Deaf, Uber Malaysia introduced Projek: Bebas Bergerak today. They are working with the Malaysian Federation of the Deaf (MFD) through Projek: Bebas Bergerak to reach out to those who might be interested in driving on the Uber platform, and organising special training sessions specifically for deaf and hard of hearing partners once a month, at the Partner Support Center. For these sessions, the MFD assisted in crafting a customised training deck for hard of hearing members.

For the first batch of driver partners as well, the service fee will be waived in the first month as well to start them off on their journey on the Uber platform.

What’s New

Deaf or hard-of-hearing driver partners who are interested in these features only need to sign into their account and turn them on:

The Uber Partner app now signals a new trip request with a flashing light in addition to the existing audio notification

The option to call a deaf or hard-of-hearing driver is turned off; riders are instead given only the ability to text if they need to provide special instructions for pickup

The app adds an extra prompt for riders to enter their destination and lets them know their driver is deaf or hard of hearing

The design process of the app features started from extensive conversations with our deaf and hard-of-hearing partners, which helped identify frustrating interactions in the driving experience.