The many grouse of Malaysians claiming to have received high electricity bills will be falling on deaf ears, utility giant Tenaga Nasional said its prorated method for electricity tariff does not cause a sudden increase in electricity bills and that the readings are accurate.
TNB chief retail officer Megat Jalaluddin Megat Hassan said the prorated method to adjust electricity bills would ensure accurate billing for each estimated monthly bill.
“During the MCO enforcement, we stopped meter reading at the customers’ premises. Customers did not get actual bills. However, TNB issued bills based on estimates according to the previous bill.
“The objective of issuing estimated bills (during MCO) was so that customers would not be surprised to receive their forthcoming bill (issued by the meter reader). We showed this bill (estimated) in the portal and MyTNB application so that customers can look (at the bill) and pay during the MCO,” he said.
This comes on the back of calls for TNB to review its readings and the overly exaggerated bills people have been getting post MCO. Energy and Environment Minister when asked about the tariff discrepancies referred to those having an issue to bring it up to the Energy Commission. However, Megat highlighted that the prorated method was actually reviewed and approved by the Energy Commission for use by TNB.
On questions on why the people are confused with the bloated bills, he said electricity bills that are high was due to the long period of the MCO of over two months, as well as high usage of electricity during this period.
TNB has restarted meter reading in several states since May 15 following the ease of the MCO restrictions.