Samsung is delaying the timeframe of when buyers can receive their Samsung Galaxy Fold. Initially planned for a launch on April 26, the Korean company delayed its USD2,000 foldable phone just a few days before its launch after reports of broken Galaxy Fold review units. Problems such as screen breaks, flickering and bulge cause an uproar among onlookers and casted doubt about their durability.

Foldable phones are a new concept and the design is supposed to give people double the screen space on a device that’s small enough to carry around. But the hefty price tag, USD1,980 and concerns over the durability of a bendable screen and hinge could threaten the ability of foldable phones to get off ground. Samsung notified customers about the delay and said it would provide them with “more specific shipping information in two weeks.” It’s already been two weeks and Galaxy Fold buyers are still unaware about when they can expect their new phone.

Preorder customers received an email on Monday night that said it’s “making progress” in raising the quality of the handset but that “This means we cannot confirm the anticipated ship date yet. We’ll update you with more specific shipping information in the coming weeks.” Samsung isn’t charging credit cards for the Fold until it ships and the brand is also giving preorder buyers an out if they change their mind and want to cancel the order before it ships. The email also noted that if the Galaxy Fold doesn’t ship by May 31, orders will be automatically canceled if Samsung doesn’t hear back from customers that they want to retain their order.

Samsung didn’t immediately respond to a request for comment.