While digital transformation is continuously booming for Malaysian businesses, there isn’t much organisations that are equipped with the tools for its staff and customers to experience these integrated digital experience.
Albert Chai, Managing Director of Cisco Malaysia, said: “Malaysia is actively embracing the digitisation era with people who are more connected, mobile and tech-savvy than ever before. They increasingly demand services and capabilities that only digitally- transformed organisations can offer. For these businesses, Cisco’s Digital Solutions will mean a greater visibility of customer preferences, improved collaboration between internal teams and better productivity. With critical insights from these solutions, Malaysian businesses will be well positioned to respond to the needs of today’s market, equipping themselves to thrive in the digitisation era of 2016.”
Digital disruption means getting to business outcomes faster. Cisco can help customers transform their businesses and thrive in this ‘new normal’. With new Customer Experience, Workforce Experience, and Digital Ceiling solutions – Cisco announces a suite of offers that will position Malaysian businesses for the needs of today’s digital-driven markets.
Delivering a better experience, as well as measuring and optimising on each customer interaction, is at the heart of these new offers. Capturing this information strengthens consumer relationships and captures loyalty. It also drives increased revenue across the entire customer journey. There are three new offers in terms of customer experience digital capability:
Virtual Expertise: This solution brings easy, real-time interactions with experts. Anywhere – on any device. From insurance claims on demand to remote access of health information – consumers want it when they want it.
Mobile Experience: Personalized and differentiated mobile experiences are at the center of this solution.
Intelligent Branch: Get the reward without the risk. This solution enables quick deployment of rich and secure services in the branch – critical for the best customer experiences.
Cisco’s new digital solutions are based on validated designs and use cases. Orderable as one solution, they bring together hardware, software, and services.
