Since the start of the Movement Control Order (MCO), McDonald’s Malaysia has increased its food safety and hygiene measures to ensure the health and wellbeing of its People and Customers. Today, the golden arches announced the rollout of its Contactless and Cashless system for its McDelivery service. Here’s what’s new.

Delivery service

Since the onset of the MCO, McDonald’s Malaysia has taken extra measures for its delivery service, to ensure the safety of its customers and riders. These include:

• Riders are required to wear masks and gloves before entering McDonald’s premises
• They are required to sanitise their hands
• Riders must undergo a temperature check outside the restaurant every day
• A crew member will be assigned to sanitise and clean the delivery bags of each rider before the food is packed into their respective bags
• Separated the pick-up points for McDelivery Service (MDS) riders and those from Grab Food and Foodpanda riders in McDonald’s restaurants

With the roll-out of its contactless delivery service today, additional safety measures and enhanced social distancing practices have been put in place, such as:

• Take-away bags are sealed, with the rider’s and crew’s temperature reading plastered on the bag
• Rider will contact customer once they have arrived at delivery spot
• Rider will drop off food at an agreed safe spot
• Rider will stand at least one meter away from customer to minimise contact with customer

For the duration of the MCO, only cashless payments will be accepted for orders made through the McDelivery service.