Citibank has just introduced its Citibank Smart Banking branch in Menara Citibank, Jalan Ampang, which is Citi’s largest smart banking branch in the region, covering a floor area of more than 27,000 square feet. This modern facility focuses on customer’s banking needs and seeks to bring the customer experience to the next level. Based on the concept of “Smart Banking”, Citibank provides its customers an easier and accessible way to use its vast array of products, services and information.
Citibank Smart Banking branch offers the Citi Media Interactive Wall that displays a diverse range of information; the Citi Work Bench let customers conduct certain banking transactions independently; Citi video conferencing facility that enables customers to get expert opinion and consultation from Citibank specialists. Other facilities include Citi Service Browser, the Citi Media Wall and Citi Private Briefing Room.
“Our new smart banking branch reaffirms our commitment to our customers and our continued investments to grow our retail banking business in Malaysia. It also underscores our leadership role in banking technology and innovation. As a customer-centric bank, we will continue to offer cutting-edge facilities and market-relevant information to further enhance our customers’ banking experience,” said Sanjeev Nanavati, Chief Executive Officer of Citibank Berhad.
The Citibank Smart Banking branch operates from Monday to Friday from 9.30am to 8.00pm and opens every Saturday from 9.30am to 12noon.
Menara Citibank also has a Citigold centre which consist of 17 private consultation rooms and dedicated tellers to exclusively service the wealth management needs of Citigold clients.
