Effective 19 March until further notice by the authorities, Maxis has temporarily closed all its stores, including Maxis Centres and Maxis Exclusive Partner outlets.

You’ll still be able to reach out to maxis via their 24-hour self-serve kiosks, call centres, website, as well as via MyMaxis, Hotlink RED and Flex apps which are fully equipped to conduct reloads as well as purchases via online banking, e-wallets or credit cards.

“There is no doubt that we are living in unprecedented times. But we are also grateful to be in an era where technology is playing such a critical role in our lives, and we know that we can continue to leverage the power of technology and connectivity to help us overcome many challenges. We are therefore committed to do our part in helping our customers stay connected safely at home, so that they can continue life and business uninterrupted,” said Gokhan Ogut, Maxis’ Chief Executive Officer.

Here are some of the measures Maxis is implementing in support of keeping Malaysians safe and home:

Free access to the latest information

Starting 21-31 March or until further notice from authorities, Maxis will not be imposing any data charges for customers who visit selected websites for important information and updates. These sites include:

• Crisis Preparedness and Response Centre (CPRC), which is under the Ministry of Health

• All State Health Departments in the country

• Prime Minister’s Office

• Ministry of Health

• World Health Organization

Maxis can also call the CRPC hotline and telephone numbers of State Health Departments at no cost during this period. The zero fall rates will come into effect from Tuesday, 24 March.

Continuing connectivity without leaving home

Maxis has also implemented some other measures for customers to stay connected, especially with friends and family via voice and video calls, messaging, or social media. With that, Maxis is encouraging customers to use their MyMaxis and Hotlink RED apps for their ease and convenience:

• Free 3GB Mobile Internet pass for all Maxis, Maxis Business and Hotlink Postpaid plans (available from 27 March)

• Easy digital top ups with up to 30% cash back

• Hotlink Rewards points that can be redeemed for free internet

• Free 20GB free with HotlinkMU purchases (available from 23 March)

• SOS top ups for every customer in need