Celcom customers are having a horrid time when their line was disrupted today, the comments on social media has been vile claiming their ability to work from home is in jeopardy.
IN a notification post, the cellular operator brought to attention on possible areas nationwide to be affected by poor data and browsing experience. Celcom has assured its technical team is working on resolving the matter and that the situation could be resolved soonest possible.
In the meantime, users are questioning the services provided by the premium network provider on its frequent disruptions. Some have called for refunds during the downtime while some have threaten to port out for the provider. But the loudest call has been from the ‘work from home’ (WFH) community, Malaysia is technically still under movement control albeit on a recovery mode, where there are still a large portion of office workers operating from home.
A vital part of WFH is the stability of data connection, if there are frequent disruption the possibility of this new form of operation will not be viable. Company’s can be severely affected when they are disconnected from their employees for a long period of time. One Charles Edward Jinar could not submit his report and finish his work while Radin Lofti from Kajang is feeling burdened by the problem.
To Celcoms credit, it has released the notice and is finding a quick resolution, however the bigger question is on the country’s attempt to move into digital transformation and overcoming future pandemics. If WFH is going to be the new norm or future norms, operators will need to ensure such issues is kept really minimal if they dont want lawsuits.