Ever wondered what questions and requests are sliding into Netflix’s DMs? You know you’ve probably thought of sliding in a question or two at some point – whether it’s ‘Can I cast Netflix to my TV?” or the crowd favourite: “When is the new season of my favourite series launching?”
Netflix has heard your burning questions and went in search of someone to take them on. Their new Chief Head Of inquiries (CHOI) – also Malaysia’s resident funny man, took up the challenge to help answer your questions! Here’s the DL from your favourite comedian himself:
1. What is Netflix and what devices can I watch it on?
Netflix is a streaming platform where you can catch hours of entertainment ranging from films to series, variety shows, documentaries and so much more across different genres and languages. The good news is that you can watch Netflix on ANY device! Your smartphone, tablet, or TV – semua pun boleh!
2. How do I register for Netflix and can pay without credit card ah?
To sign up, all you have to do is go to www.netflix.com and fill in your details, choose your plan – and you’re good to go! Senang je. And yes, you can pay without a credit or debit card. All you have to do is either choose to add your bill to your mobile service provider and pay through your postpaid bill. If you aren’t sure how to do this, just call the telco’s customer care line. You can also buy a gift card at the nearest convenience store and key in the code by going to Account>Redeem gift card or promo code.
3. Is there a huge difference between the plans?
The different plans are made to cater to different needs. If you’re malas to go and check out what each plan gives you, don’t worry – we’ll break it down for you:
Mobile Plan: The best plan for those who are always on-the-go, the mobile plan lets you stream EVERYTHING from the Netflix catalogue on any mobile phone or tablet. You can stream in Standard Definition (which is perfect for a mobile device). You can only stream on one device at a time and use features like ‘smart downloads’.
Standard Plan: This plan allows you to stream on any phone, tablet, computer or TV in High Definition (HD). You can stream on two devices at any one time which means you never have to fight about which show to watch ever again.
Premium Plan: If you think two screens aren’t enough (especially if you’re sharing with a big family) then the premium plan is the best option for you as it lets you watch on four different screens at the same – all in Ultra High Definition/4K! Perfect if you watch to get the full cinematic experience!
4. Is there a way to control what my kids watch?
One of the best features on the service is that you can create different profiles. This means that not only do you get to keep your show recommendations streamlined to your interest, but that you can create a separate kids profile (from Manage Profiles) to cater to your child. You can also prevent your kids from going into your profile by using a Profile PIN which is basically a 4-digit number that you activate so that your child can’t access your profile.
5. How do I get my favourite show on Netflix?
Yes, we understand the frustration that comes with going on Netflix to search for your favourite show and then finding out that it’s not on the platform yet! All you want is to be able to binge on your favourite series. We get it. The struggle is very real. If you think that there’s a show that absolutely has to be on Netflix, then head over to www.help.netflix.com/titlerequest and ask to get your favourite show on. Like all good things in life, cannot guarantee you will get lah, but if you don’t try, then you never know!
Now you know the kinda stuff Netflix gets in their DMs, catch the full 101 from Douglas Lim right HERE and perhaps hit them up at @netflixmy and let them know if he should stay on as their CHOI, okay?